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Management of Non-Profit Organizations

"Operation Perfect Association"
By G.A. Taylor Fernley, President & CEO

Do the crisis-of-the-day and on-the-job-training interfere with your systematic approach to managing your organization? That was, of course, a rhetorical question. As leaders in our industry, we must look far and wide to search out and combat inefficiencies that impact us on an ongoing basis. Put another way, we must identify "opportunity zones" for operational improvements—and then promptly fix them with a goal to improve customer service to ensure sustainability.

So, how do we do this? Answer: THE ASSOCIATION SELF-AUDIT. The brainchild of Bob Harris from Non-Profit Resource Center, he has successfully and succinctly put together a system to drive organizations to being "perfect". And, equally important, he has all the supporting documents to make the process easy to implement and transparent.

Just last month, I in fact had the opportunity to experience the "audit" first hand and came away with a wealth of information available to us here at Fernley & Fernley, Inc. to build an even better system within our organization, thus allowing the professional staff to focus their attention less on process and more on members and mission. Don’t miss this opportunity to take the important next step and create for yourself... the perfect association.